Shipping Policy
Shipping Policy
Effective Date: January 2025
At EcoWerks Solutions, we provide reliable shipping for eco-friendly products to businesses in hospitality, agribusiness, landscape, and nursery sectors. Our priority is prompt, accurate delivery.
Shipping Regions
We ship nationwide. For international orders, please contact us directly.
Processing Time
Orders are processed within 1-3 business days. Custom or bulk orders may take longer.
Shipping Methods
- We use trusted third-party carriers based on order size and destination.
- Tracking information will be provided upon shipment.
Estimate Delivery
- Standard Orders: 5-10 Business Days
- Freight/Pallet Orders: 4-6 Weeks
Shipping Costs
Calculated at checkout based on weight, size, and location. Bulk orders may receive custom quotes.
Freight Deliveries
- Receiving dock or forklift may be required.
- Ensure someone is available for delivery inspection.
- Additional charges may apply for special services.
Tracking & Delivery Issues
Contact us if you don't receive tracking information or encounter issues. We'll coordinate with the carrier.
Damaged or Lost Shipments
- Note damage with the delivery driver if possible.
- Take photos of any damage.
- Notify us withing 3 business days for resolution.
Refund Policy
Refund Policy
Effective Date: January 2025
At EcoWerks Solutions, we are committed to providing high-quality, eco-friendly products to businesses in the hospitality, agribusiness, landscape, and landscape nursery sectors. We understand that sometimes, and order may not meet expectations. Our refund policy is designed for transparency and fairness.
Eligibility for Refunds
- Product is defective, damaged, or incorrect upon delivery.
- Product does not meet agreed-upon specifications.
- Returned in unused condition and original packaging (unless agreed otherwise).
How to Request a Refund
Contact us within 7 business days of receiving your order: btracy@ecowerkssolutions.com. Include:
- Company name and contact information
- Order number and date
- Description of the issue (photos if applicable)
Refund Approval Process
- We review your claim and request additional information if needed.
- Arrange return of goods if applicable.
- Issue refund, credit, or replacement within 7-10 business days.
Non Refundable Items
- Custom or special-order items
- Products damaged from misuse
- Late returns without prior approval
Return Shipping
If the refund is due to our error, return shipping is on us. Otherwise, return shipping is the buyer's responsibility.